Privacy Policy

We want you to feel cushty booking journeys with Chalo Pahad and using our internet site. That includes feeling good approximately how your records are dealt with.

So if something ever feels doubtful or in case you need us to replace or delete your records, drop us a message.

Here’s the deal. We respect your privacy and want to be clear about how we use your information. This is a simple rundown of what we collect, why we collect it, and what we do with it.

1. What Information We Collect

 

Whenever you get in touch with Chalo Pahad, visit our website, or book a trip, we ask for some information. Only what is necessary. Here is the full list:

 

• Your name, phone number, and email address

We need basic contact details to communicate with you and confirm trip bookings. Nothing more.

• Your home address, passport details, and visa information

If a destination requires legal paperwork, we will ask for these. We do not preserve your card range, CVV code, or similar sensitive information on record.

• Health or dietary facts

Sometimes you proportion things like allergic reactions or clinical conditions. We must ask for this if it facilitates us to make your ride more secure or more snug.

• Trip records

We keep track of factors like where you are going, who is coming alongside, special requests, and different booking-related details.

• Website information

This includes your tool type, browser, what pages you visit, and area statistics in case you permit it. It helps us pinpoint what is running and what needs improvement.

• Cookies

Cookies help us remember your preferences and ensure the website runs smoothly. You can continually turn cookies off in your browser settings in case you select.

 

We do not collect random stuff for no reason. No digging through your personal life. No snooping.

We do not sell or trade information. We are only interested in what helps us get your trip sorted out or makes our website easier to use.

2. Why We Collect Your Information

 

We only collect information when we have a clear reason for it. Here is the breakdown:

• To book your trip and handle payments

We cannot arrange your travel without knowing who you are and receiving payment through proper channels.

• To communicate with you

If there is an update, schedule change, weather alert, or important notice, we will contact you using the details you shared.

• For legal reasons

Some countries require us to give our travel information to the authorities. That is why we ask for ID or visa details sometimes.

• To make our website better

We use website data to spot broken pages, figure out what people are interested in, and improve the experience.

• For customer service

If you have a problem, we will use your information to figure out what went wrong and help fix it.

• Marketing updates (only if you agree)

If you check a box or tell us it is okay, we might send occasional emails about trips or offers. If you do not want them, just say so. We will not bother you again.

 

To keep it simple, we only use your information for things that matter to you or your booking.

We do not send unnecessary emails. We do not keep things we do not need. And if we ever change how we use your information, we will tell you upfront.

3. How We Keep Your Information Safe

 

We take your trust seriously. Here is how we look after your details:

• Password-protected systems

Only the people on our team who need your information for booking or trip management can access it.

• Secure payment systems

Payments happen through trusted services that follow proper security standards. We do not handle or store full card details ourselves.

• A secure website

When you see “https” in our web address, it means the information you send is encrypted and protected while traveling over the internet.

• Limited access

Not everyone on the team sees your information. Only the folks who need it do.

• Regular checks and updates

We check our systems often to keep things working properly and prevent any security issues.

 

We are not going to pretend things are perfect. No gadget is completely hack-proof. If something does go wrong, we can let you understand as quickly as we can. We will work fast to restore it.

Our promise is straightforward: we do not mess around with your statistics. We do not share it with folks who do not want it. We maintain it as securely as possible, at the same time as it's far from us.

4. Who We Share Your Information With

 

We do not sell your details. Ever. But there are times when we have to share some of your information so things can work smoothly. Here is who gets access and why:

• Hotels, local guides, transport services, and others involved in your trip

They need your name, maybe passport details, or dietary preferences if that is part of your plan.

• Payment services and banks

When you make a payment, your bank or payment system processes that information. We do not see or keep your full card details.

• Government authorities

Some countries and places need us to share a guest list or ID information. That is part of their rules.

• Our team

The small group of people who handle bookings, trip organization, and customer service gets access. Nobody else does.

 

We expect anyone we share your information with to keep it private and secure. We do not work with businesses or services that do not follow proper privacy rules. And we do not share your email or phone number with advertisers. No spam from third parties. That is a promise.

5. How Long Do We Keep Your Information

 

We only hold on to your information for as long as it is needed. Once your trip is done and everything is settled, we either delete the data or store it securely for a short while if required by law. Here is how we handle it:

• Booking records

We keep booking records for as long as accounting or legal rules require. That usually means a few years, just in case someone asks for proof later.

• Payment details

We do not keep your payment information permanently. It is processed through secure payment services and cleared as soon as your booking is complete.

• Communication history

Emails or chat records stay in our system while your trip is active. After that, we clear them out unless there is a legal reason or an ongoing customer service issue.

• Website data

Cookies and browsing information follow the settings on your device. You are in control of that.

 

If you ever want us to delete your details, just ask. We will check if there is any reason we have to keep them (like tax records). If there are not, we will remove them from our system.

6. Your Rights Over Your Information

 

You have control over your information. Here is what you can do at any time:

• Ask what personal details we have about you

We will tell you what information is in our system.

• Ask us to update or correct your information

If something is wrong, let us know. We will fix it.

• Ask us to delete your information

Unless there is a legal reason we must hold onto it, we will remove it.

• Change your mind about marketing.

If you're sure of advertising emails but need to stop now, simply tell us. You can unsubscribe at any time.

 

If you want to apply any of these rights, simply email or call us. We will now not make you fill out lengthy bureaucracy or wait weeks. We hold it as easy as possible.

7. Cookies and Website Tracking

 

Like most websites, we use cookies and primary monitoring gear. Here is what it means:

• Cookies help remember in mind your choices, so you do no longer need to input the same information every time you go.
• We monitor what pages humans go to so we can see which parts of the website are working and which ones need fixing.
• We use services like Google Analytics, but the records they gather do not include things like your name or smartphone number.

 

If you want to turn cookies off, you could do that in your browser settings. The website may not paintings quite as easily without them, however, this is your preference.

8. Third-Party Links

 

Sometimes we share hyperlinks to other websites, like partner motels or neighborhood travel information. When you click those links, you leave our internet site and go elsewhere.

We are not liable for how other websites handle your data. Their privacy rules might be one-of-a-kind from ours. We advocate checking their policies in case you are unsure. We only link to services or businesses we trust, but we cannot control what they do once you are on their site.

9. Changes to This Privacy Policy

 

We would possibly replace this privacy coverage now and then. Laws change, and so do business desires. When we replace matters, we will submit the new edition right here on our website. If it is a large alternative, we can make sure to assist you in understanding by using email or through your reservation method.

The cutting-edge model will constantly be available on our website. If you want to test back and see if whatever has been modified, you're welcome to.

By persevering with to use our website or booking journeys with us, you compromise to regardless of the contemporary model of this privateness policy says.

10. How You Can Contact Us About Privacy Questions

 

If something about this privacy coverage feels unclear, or if you have unique worries approximately your private information, we are here to help. We do not count on you to guess how matters work, so reach out in case you need whatever.

Maybe you need to recognize what statistics we've got on the document for you. Maybe you want something up-to-date or deleted. Maybe you are simply curious about how something is handled. Whatever the reason, sense loose to get in contact.

Here is how you may touch us:

 

• Email us at info@chalopahad.com if you choose to write things down.
• Call us at 8708-4242-57 if you would alternatively talk without delay.
• If you are nearby, you could go to us at Delhi for the duration of workplace hours.

 

When you reach out, we will not send you off to an automatic system or make you fill out complicated forms. A real man or woman from our group will answer. We will try to get it returned to you as fast as possible, typically within a few operating days.

We accept as true with privacy matters, and so does clear verbal exchange.

11. Data Security for Minors

 

Chalo Pahad’s trips and services are created with adults in mind. We aren't intentionally accumulating records from everybody under 18.

If you're underneath 18, you need to only use our internet site or book a ride with permission from a determine or guardian. We recommend that dad and mom communicate with their youngsters about sharing personal information online.

If a parent or guardian discovers that their child has shared private information with us by means of mistake, please allow us to understand right away. We will act quickly to delete the data from our gadget.

We take this seriously because kids’ privacy deserves extra care. We do not want to keep any personal information from minors unless it is directly linked to an adult’s booking and shared responsibly.

12. International Transfers of Data

 

Chalo Pahad is based in India, but some of the tools we use may operate in other countries. This means that your personal information might get stored or processed in places outside your home country.

Wherever your data goes, we stick to strict privacy and security rules. We check that any service or company we work with outside India follows solid privacy practices and data protection standards.

If the country where your information is stored has different privacy laws from India, we still treat your information according to this policy. That means your information gets the same respect and protection no matter where it travels in the system.

We believe your privacy is just as important as your trip. Location does not change that.

13. Your Consent

 

By the usage of the Chalo Pahad internet site or reserving a journey with us, you agree to this privacy policy. That way, you recognize and receive how we gather, use, and proportion your facts as defined here.

If you make a decision later that you are not comfortable with this, you can contact us at any time to invite us to stop using your facts or to delete them. We will test if there are any legal motives we still want to maintain it (like tax information) and let you recognise.

Also, if you just visit the website without booking anything, cookies and basic tracking data may still be collected. You can control that through your browser settings. It is up to you. We try not to hide anything. Our goal is for you to know exactly where you stand and feel good about sharing information when needed.

14. Limitation of Liability

 

We work hard to keep your information secure. Our systems are set up to protect your data, and we do regular checks and updates. But we want to be honest: no system is perfect. There are always small risks when dealing with online services.

Here is what we are and are not responsible for:

• We are responsible for protecting your data within our systems and doing everything reasonably possible to keep it safe.
• We aren't responsible for security troubles that show up on different websites you go to through links from ours.
• We aren't liable for events outdoor our manipulate, like a cyber-attack or a machine failure that happens despite our following all safety quality practices.

 

By the use of our offerings, you take delivery of that there may be a small element of risk associated with sharing private records online. We will usually do our satisfactory to reduce that chance and respond quickly if something goes wrong.

15. Final Words

 

We know privacy policies can feel long, and honestly, not everyone reads them. But we think it is important to be upfront.

Our goal with this policy is simple: no hidden conditions, no fine print surprises. Just a clear explanation of how we handle your personal information when you travel with Chalo Pahad.

We focus on two things:

• Collecting only what we need to make your trip happen and nothing more.
• Treating your information with the same care we would want for our own.

 

If you have questions or need help with anything related to privacy, please reach out. We will not push things aside or ignore concerns.

Thanks for trusting us with both your adventures and your information.

16. Keeping Things Updated

 

Sometimes we need to change how we do things. Maybe the law changes, or we add a new service that requires collecting a bit more information. When that happens, we will update this privacy policy.

We are not going to quietly change it in the background. If there is anything major, like new types of data we might collect, we will let you know clearly on our website. If you have booked a trip, we might also send you a quick note by email.

Here is what matters:

• The latest version of this privacy policy will always be posted on our website.
• It is your choice to check back now and then to stay updated.
• If you keep using our website or book trips after we have updated things, that means you are okay with the new version.

 

We will not make changes for no reason, but we believe in being upfront when we do.

17. If Something Goes Wrong

 

We work hard to keep your information safe. That is just part of doing business right. But there is always a small chance things can go wrong, maybe someone hacks a system, or there is an unexpected security glitch.

If that happens, here is what you should know:

• We will tell you as soon as possible.
• We will explain clearly what information was affected and what you should do about it.
• We will report it to the right authorities if required by law.
• And we will get to work fixing things so it does not happen again.

 

We do not believe in hiding problems. If there is an issue, you will know about it straight away, no fine print, no confusing language.

18. Third-Party Services We Use

 

We do not do everything ourselves. For things like handling payments or managing emails, we use trusted third-party services.

These partners only get the information they need to do their job. We do not let them use your details for anything else. And we make sure they follow good privacy rules before we work with them.

If you click a link on our website that takes you to another company, like a hotel’s site or a payment page, they will have their privacy policies. We recommend checking those out if you are unsure.

19. What Laws Apply

 

Our business is based in India, so Indian law applies to everything in this privacy policy. If there is ever a legal disagreement about how we handle your information, it will be sorted out under Indian law in an Indian court.

That does not mean we ignore other countries’ rules. If you are from outside India, and certain laws apply where you live, we will do our best to follow those, too. But officially, this policy is written according to Indian law.

20. Wrapping Things Up

Here is the short version of everything we have said:

• We collect only what we need.
• We protect your information as best as we can.
• We will not sell or misuse your details.
• If something changes, we will let you know.
• And when you have questions or issues, just ask

 

We want you to feel cushty booking journeys with Chalo Pahad and using our internet site. That includes feeling good approximately how your records are dealt with. So if something ever feels doubtful or in case you need us to replace or delete your records, drop us a message. No drama. We will sort it out.

Thanks for trusting us with your travel plans and your details.